Privacy Policy

This Privacy Policy ("Policy") explains how Carthike ("we", "us", or "our") collects, uses, and discloses your personal information when you use our Shopify application ("App").

Information We Collect

When you use our App, we may collect the following types of personal information:

• Information you provide: When you install our App, we may collect personal information such as your name, email address, and billing information.
• Information we collect automatically: When you use our App, we may automatically collect certain information about your device and usage of the App. This information may include your device's IP address, browser type, device type, and the pages or features of the App that you access.
• Information from third parties: We may also receive information about you from third-party sources, such as Shopify.

How We Use Your Information

We may use your personal information for the following purposes:

• To provide and maintain our App.
• To personalize your experience and improve the App.
• To communicate with you about the App and any updates or changes.
• To respond to your inquiries, comments, and feedback.
• To detect, prevent, and address technical issues.
• To comply with any applicable laws and regulations.

How We Disclose Your Information

We may disclose your personal information to the following types of third parties:

• Shopify and its service providers: We may share your personal information with Shopify and its service providers for the purpose of providing and maintaining the App.
• Other third parties: We may share your personal information with other third parties if we have your consent to do so, or if we are required to do so by law.

Data Retention and Deletion

Data Retention

We retain Personal Data only as long as necessary to provide our services or as required by applicable law.

Data Return or Deletion

Upon termination of our Agreement or your written request, we will:

• Delete or return all Personal Data within 30 days
• Provide written confirmation of deletion upon request
• Retain data longer only if required by applicable law

Your Choices

You may choose to restrict the collection or use of your personal information by not installing our App. You may also request that we delete your personal information by contacting us at [insert email address]. Please note that we may not be able to provide the App to you if you request that we delete your personal information.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no security measure is perfect, and we cannot guarantee the security of your personal information.

For processing WhatsApp messages

Name, Email Address, Address and order details to send Abandoned cart, order notifications or shipping notification messages from each of your orders

Our service vendors where we share data to help us serve you

Google Analytics – to track analytics of the account
Firebase – To store real-time data sets
Mailchimp – To send update and marketing emails
Amazon – Cloud hosting provider
Mongo DB Atlas – Database hosting provider

Changes to This Policy

We may update this Policy from time to time. If we make material changes to this Policy, we will notify you by email or by posting a notice on our website. Your continued use of the App after any changes to this Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Policy, please contact us at help@carthike.com.